Shipping & Delivery

Shipping & Delivery Policy

Effective Date: 13/12/2024

At Ojas Aerospace Private Limited ("Company," "we," "us," or "our"), we are committed to ensuring a seamless shipping and delivery experience for all our customers. This Shipping & Delivery Policy outlines the terms, timelines, and procedures for shipping and delivering products and services, including those associated with the Hal App, Hal Centers, Drone Centers, and other offerings.

1. Scope of Shipping & Delivery

This policy applies to all products and services purchased directly from Ojas Aerospace Private Limited, including:

• Drones      and drone accessories.
• Equipment      and devices for Hal Centers.
• Software      or digital products associated with the Hal App or related services.
• Training      kits, manuals, or other tangible products.

2. Shipping Destinations

We currently ship to the following regions:

• Domestic:     All states and union territories of India.
• International:     Selected countries based on feasibility and applicable laws.

Please note that shipping availability for specific regions will be confirmed during the checkout process.

3. Shipping Methods

We partner with trusted logistics providers to ensure timely and secure delivery. Shipping options include:

• Standard      Shipping: Typically takes 5-7 business days for domestic deliveries      and 10-15 business days for international deliveries.
• Express      Shipping: Typically takes 2-4 business days for domestic deliveries      and 5-7 business days for international deliveries.

Customers can select their preferred shipping method at checkout. Charges will vary based on the method chosen, product weight, dimensions, and delivery location.

4. Shipping Charges

Shipping charges are calculated based on:

• Delivery      location.
• Weight      and dimensions of the product.
• Chosen      shipping method (Standard or Express).

Shipping charges will be clearly displayed at checkout before completing the purchase. Certain promotions or offers may include free shipping, subject to eligibility.

5. Order Processing Time

Orders are typically processed within 1-3 business days of payment confirmation. Exceptions may apply for:

• Custom      orders.
• Bulk      purchases.
• Products      requiring special assembly or configuration.

Customers will be notified in case of delays.

6. Delivery Timelines

Delivery timelines vary based on shipping method and destination:

• Domestic      Deliveries: 
• Metro      cities: 3-5 business days.
• Non-metro      cities: 5-7 business days.
• Remote      areas: 7-10 business days.
• International      Deliveries: 
• Standard      shipping: 10-15 business days.
• Express      shipping: 5-7 business days.

Please note that delivery timelines are estimates and may vary due to unforeseen circumstances such as weather, natural disasters, or logistical issues.

7. Order Tracking

Once your order is shipped, you will receive a confirmation email or SMS containing the tracking number and a link to track your shipment. For assistance with tracking, contact us at ojasaerospace@gmail.com or +91 7667462273.

8. Delivery Confirmation

A signature or OTP verification may be required upon delivery to ensure secure receipt of the product. Customers are advised to:

• Inspect      the package for damage before accepting it.
• Report      any damage or discrepancies to us within 24 hours of delivery.

9. Failed Deliveries

Deliveries may fail due to:

• Incorrect      or incomplete address.
• Unavailability      of the recipient.
• Refusal      to accept the delivery.

In such cases:

• We      will attempt redelivery (additional charges may apply).
• Unclaimed      orders may be returned to our facility. Refunds for such orders will      exclude shipping charges.

10. International Shipping Terms

For international shipments:

• Customs      duties, taxes, and fees may apply, depending on the destination country.      These charges are the responsibility of the recipient.
• Delivery      timelines may vary due to customs clearance procedures.

11. Damaged or Lost Shipments

We ensure all shipments are securely packaged. However, in the rare event of damage or loss:

• Notify      us within 24 hours of receiving a damaged package with photographs of the      product and packaging.
• For      lost shipments, contact us with your order details. We will investigate      and provide resolution within 7 business days.

12. Changes to Shipping & Delivery Policy

We reserve the right to update this policy at any time. Changes will be effective upon posting on our website or app. Customers are encouraged to review the policy periodically.

13. Contact Us

For inquiries or concerns regarding shipping and delivery, contact us:

Ojas Aerospace Private LimitedOffice 9, Commercial Building, Imperial Heights, Near DIT University, Dehradun, India-248009 Email: ojasaerospace@gmail.comPhone: +91 7667462273

By placing an order with us, you agree to the terms outlined in this Shipping & Delivery Policy.